Are You Kidding Me?

We awoke yesterday morning to no internet...again.   So I gave it until 9:00 to come back on, then put on my tech hat and prepared myself for a call with AT&T.   I happened to get one of the best online tech support people ever.   He spent an hour on the phone with me in every effort to restart our DSL.   To no avail.   After an hour and regrouping with more of his tech team, they tested the line and everything else.   His team said that our equipment was older and most likely needed to be replaced.   I told him I'd head out and purchase a new modem/router combo.   He agreed to call me at noon our time, midnight his time.   

After a bit of calling and driving around, we found a Netgear product at Staples and headed home.   True to his word, my new friend in India called and talked me through the setup.   Then we hit a glitch with the wireless and he said I would need to talk with Netgear directly since it wasn't an AT&T specific model (none of the stores had that model).   

Okay then.   On the phone with Netgear to complete something that should only take a few minutes.   Another hour or more later, and trying every setting, their tech was baffled as to why we couldn't get internet connection.   Believe me, I hadn't planned on spending my day doing hours of tech support and equipment shopping.   I was doing all I could to remain calm and focused on finishing this job.   I thanked him and sat there, staring at my screen, hoping I could get this working.   So what did I do?

I called AT&T again.   Hit the number to ask for tech support and it came back telling me that THERE IS AN AREA OUTAGE!!!!!!    WTH!!!!!    I think that sometime between my morning call with AT&T and my afternoon calls with AT&T/Netgear, the network crashed and we were spending hours trying to get the internet to work when THE NETWORK WAS DOWN!   

It remained down through the night so it must have been something major.   I woke up at 5:30, now 4:30, and the internet is working just fine.   

I'm so glad I got this frustration off my mind so I can have an easy peasy day.   Thanks for listening.   Here is a pretty photo to make this post worth your time.   This is a view from Ragged Point showing the stretch of Highway 1 that winds north toward Big Sur.   


This is another stretch of Highway 1 and the view of our beautiful Pacific.



Here's wishing you a very happy Sunday and smooth internet sailing.

Comments

Nancy Claeys said…
Oh good god -- rural internet sucks!

Glad you are back online. Lovely photos to bring the bp down...
Willow said…
I hear you about the aggrevation !
Glad it's going to be easy peasy (love that ) for you today lol
Gorgeous relaxing photos.
Enjoy yourself today .
Here's to working internets every where :)
stiefbeen said…
dat is niet leuk maar gelukkig heb je weer internet . de foto,s zijn geweldig mooi.
Lynne said…
Amazing how network glitches can turn me upside down and in a tizzy! Happy your are back up and running, sad for your lost day . . .

Wonderful, perfect photos . . . love your ocean edge pics.
Karen said…
Awesome photos... wow, your coast is beautiful....
and so BIG.

I am with you on internet issues--I put that right up there with car troubles!! But maybe the network wasn't down when you started, but between you and the tech support people in India, you brought it down.... Just something to think about ... :-)!! Enjoy your Sunday--Great photos!!

I thought you were a bit quiet online yesterday. Technology can be a bear sometimes. Did you keep the new equipment you bought??

TexWisGirl said…
a huge UGH! glad things are back in working order - yours and theirs. :)
Tabor said…
Too many variables with technolgy. Also our outsourcing is not helping when they cannot see where we are and what our situation is.
Daryl said…
GAH!!!!!!! i so felt your pain ... we have roadrunner via time-warner and believe me if i could have another provider i would ... nothing more frustrating than non functioning wifi
Lin said…
Arrrrggghhhh!

Well, at least you have the internet again. AND you had a good tech experience.

Pam :) said…
Oh no, been there done that. Happy all is ok now :)
Love your photos.
My hubby and I drove those winding and hairpin curves on our way to Big Sur. The sights are so spectacular it's hard to keep your eyes on the road.
Oh man. I hate it when the internet goes out. If we are paying good money, they should not have it go out. We had that issue a while back but thankfully we are not running steady. I hope you have better luck this time around.
Oh man. I hate it when the internet goes out. If we are paying good money, they should not have it go out. We had that issue a while back but thankfully we are not running steady. I hope you have better luck this time around.
Michelle said…
Technology is such a pain when it doesn't work! Glad you at least had a nice tech person on the line!
Comfypjs said…
I am totally lost without internet because I don't watch TV. Thankfully, mine has worked just fine since I first had it hooked up.
I was at the coast yesterday but only as far as Capitola. Which was like being in a sequel of Alfred Hitchcock's The Birds. I have never seen so many birds in one spot as I did in Capitola. Pelicans, seagulls and whatever the little black ones are. There was a bazillion of them in the water and on the sand. Creepy.
Your coast photos are candy to my eyes! Keep them coming!
beth said…
i hate it when the internet is down and thank god it rarely is :)

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